I think I've seen you mention this a couple of times Greg. Can you please provide some examples of what you feel are ineffectively ordered calling prompts and how you would change them to make them more effective? I'm just curious about what your take on this is. Unfortunately, I tend to read Shared Weight sporadically (plain old lack of time) so if you've actually covered this in a prior post, and can forward that to me, that would be great. Thanks much, Bev _______________________________________________ Callers mailing list Callers(a)sharedweight.net http://www.sharedweight.net/mailman/listinfo/callers