26 Oct
2015
26 Oct
'15
8:18 p.m.
On Mon, Oct 26, 2015, JD Erskine iDance via Callers wrote:
The most significant action/interaction has occurred, the person spoke up.
The useful thing is to acknowledge it -- receipt of the communication.
(As an operator in many radio communication services I can easily attest to
the fact that an indication of receipt is different from one stating
agreement.)
That is true.
Were I writing in response (to that which I have not
seen, or felt a
reaction to), I might state in my version of a kindly tone, "Thank you for
writing, and expressing your concern." . . . point of view, etc. as one
considers it useful.
There is little need to explain anything. They wish to speak, be heard.
Indicating they've been heard is likely to be the most satisfying thing to
them.
Maybe. I have certainly been in situations where I actually do want
action, and a simple acknowledgment of receipt might make me angrier.
That can be doubly or triply true when I suspect that the person has not
understood my point, so I would at minimum encourage "mirroring":
rephrasing what the person said in your own words and asking if that's
what they meant.
--
Hugs and backrubs -- I break Rule 6 http://rule6.info/
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