In the moment, move right along.  Next dance needs to be rock-solid, next tune needs to be rock solid.  Drop the difficulty through the floor and get your dancers dancing again as quickly as possible. Don't dwell and let the dancers forget it ever happened.  

Afterwards either ask the band to play it for you again if you have time and see if you can work it out collectively or just say something on the lines of "It's a shame I just couldn't seem to get the hang of tune X, is there something unusual about it?" Ideally of course the band will have been paying attention and be suitably annoyed at themselves that they didn't get it right (the absolute optimal response of course would have been for the band to have changed tune).

Bob

On Tue, May 30, 2017 at 10:16 PM, Martha Wild via Callers <callers@lists.sharedweight.net> wrote:
So, a while back I was working with a band and they played a tune that was sort of new for them, and the A part was fine, but the B part was unusual anyway, and hard to know where the count was, in particular because they were unfamiliar with it, and I tried to count and call so the dancers could keep going, and it kept coming back together in the A, but falling apart in the B, until things snowballed and the dance completely fell apart. What is the best thing to do or say in a situation like that so that the band doesn’t feel too much as if it is their fault, and the dancers don’t feel it’s their fault? And yes, it’s always the caller’s fault, since I couldn’t for the life of me figure out what the heck was going on with that tune, but the dancers couldn’t find their way in it either. Anyway, back to what to do to make everyone feel a little better after that.
Martha

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